Privacy Policy

1. Introduction

Camerata – Queensland’s Chamber Orchestra (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal information. This policy outlines how we collect, use, store, and disclose your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs)

2. What Personal information We Collect

We may collect the following personal information:
– Name and contact details (including email address, phone number, and mailing address)
– Date of birth and gender (where relevant to service delivery or demographics)
– Payment details (e.g., credit card or donation information, processed securely)
– Ticketing, event participation, and donation history
– Preferences and interests related to our events, programs, and communications
– Records of communication and feedback
– Information collected through our website, including cookies and analytics data

We may also collect sensitive information (e.g., accessibility needs) if relevant to providing specific services and only with your consent.

3. How We Collect Your Information

We collect personal information in a variety of ways, including:
– Directly from you via our website, forms, surveys, emails, phone calls, competitions and in person
– When you purchase tickets, register for programs, donate, or subscribe to our mailing list
– When you interact with us via social media or third-party ticketing providers
– Automatically through website analytics and cookies

4. Why We Collect Personal Information

We collect personal information to:
– Process ticket purchases, donations, and program registrations
– Communicate with you about upcoming performances, events, news, and fundraising campaigns
– Deliver and improve our programs, services, and customer experiences
– Comply with legal obligations, including those related to taxation and reporting
– Conduct marketing, fundraising, and audience development activities (where permitted)

5. Disclosure of Personal Information

We do not sell your personal information. We may disclose it to:
– Service providers (e.g., ticketing platforms, payment gateways,)
– Marketing and communications providers under confidentiality agreements
– Government authorities where required by law
– Board members or staff with a legitimate business need to access the information

All third parties are required to handle your information in accordance with privacy law.

6. Storage and Security of Information

We take reasonable steps to protect the personal information we hold from misuse, loss, unauthorised access, modification, or disclosure. This includes using secure servers, encryption for financial transactions, password-protected systems, and privacy training for staff.

7. Access and Correction

You may request access to the personal information we hold about you and request corrections if it is inaccurate, incomplete, or out of date. Requests can be made by contacting us using the details below.

8. Opting Out of Communications

You may opt out of receiving marketing or promotional communications at any time by:
– Clicking “unsubscribe” in our email newsletters
– Contacting us directly 

We will still send essential communications such as receipts, event information, or changes to our services.

9. Use of Cookies and Website Tracking

Our website may use cookies and tracking technologies to improve functionality, monitor usage, and support targeted advertising. You can manage or disable cookies via your browser settings. 

10. Complaints and Inquiries

If you have concerns about how your personal information is handled, please contact us. If you are not satisfied with our response, you can lodge a complaint with the Office of the Australian Information Commissioner (OAIC): 
– Website: www.oaic.gov.au 
– Phone: 1300 363 992 

11. Contact Us

Camerata – Queensland’s Chamber Orchestra
PO Box 2676 New Farm QLD 4005
Email: camerata@camerata.net.au
Phone: (07) 3846 3613
Website: www.camerata.net.au

12. Updates to This Policy

We may amend this policy from time to time. The current version will always be available on our website.